Security of payment processing is one of the most important features when it comes to online payments. As a matter of fact, online payments are currently more secure than card transactions in a shop or a transfer by phone or fax because, the online transmitted payment information is highly encrypted by an advanced logarithm code. Any communications between bettogoal and its customers regarding payment processing are encrypted by a 128-bit SSL encryption code, the highest encryption code which is available at present.

Additionally, credit card providers protect their users against fraudulent payments in payment situations, when a credit card is not presented.

Card issuers give their customers the right to dispute transactions if the purchased services/articles do not arrive or if a card has been used fraudulently

For your security we provide the online verification systems "Verified by Visa" and "Mastercard SecureCode".

What does „Verified by VISA“ mean?

This is a new technology that increases your security when making online payments. By providing your existing Visa card with a password, it ensures that only you can use the card. The service is free of charge and can also be adapted for your existing Visa card. Learn more about Verified by Visa.

What is Mastercard SecureCode?

Your personal SecureCode, which only you and your bank know, protects your existing Mastercard account from unauthorised use when shopping on Mastercard Secure partner websites. Learn more about Mastercard SecureCode.

What is an IBAN, swift code and BIC?

IBAN stands for International Bank Account Number, which you can use when making or receiving international payments. It consists of up to 34 alphanumeric characters. You will usually find your IBAN on your bank statement or directly at your bank.

A swift code is a code that uniquely identifies your branch of the bank (also known as bank identifier code or BIC). This code usually consists of 8 or 11 alphanumeric characters. If in doubt, please contact your local office to confirm the correct code.

1. What is the CVC 2 code?

CVC stands for “Card Verification Code”. For your own security, you must provide this security code if you wish to make an international credit card payment via the internet or telephone. This three-digit code is located on the back of the credit card in the signature field. If no code is entered, please contact the issuing bank.

2. Can I use more than one payment method?

Yes, you can use different payment methods to replenish your account.

3. What does double charge mean?

A double charge is a temporary blocking of the previously deposited amount and a direct debit of the same transfer amount. This procedure can occur with credit card payments and is in line with current agreements between Spanish card issuers and banks. The reason for this is a system error, which occurs in approx. 1% of card-issuing banks in Spain. A transaction is first approved and then blocked. This is a common procedure for all financial networks. Although the pre-audit is a standard procedure in Spain, it does not work properly for about 1% of all transactions in Spain.

4. How will I get my money back in such a case?

Depending on the bank, the amount should be credited back within a period of 10 to 30 days. We will not be able to help you in these cases. The double debit is not initiated by bettogoal.